Returns & Exchange

If you are not 100% satisfied with the item(s) you have ordered, we will give you a full refund provided that you return the item(s) to us within 28 days of receipt and in a re-saleable condition - i.e. in their original packaging, unworn, unwashed and complete with their original labels.

We reserve the right to refuse a refund for items returned that are not in a re-saleable condition.

If we have made a mistake on an item sent to you, or it is faulty, damaged or of unsatisfactory quality, we will refund the delivery charges that you have paid to receive that item – unless it was sent to you with other items that you are not returning for any of the reasons above.

We will only refund the price of the item to the purchaser once it is received by us. Please allow up to ten working days for items to reach us, and a further five days for the credit to show in the purchaser’s account.

Products we are unable to Refund

Due to hygiene reasons we are unable to exchange or refund the following once opened:
Quilts, Pillows, Mattress & Pillow Protectors. Mattress Toppers, Sheets & Quilt Covers/Duvet Sets. If these items are returned to us un-opened, we will offer a full refund.

These conditions do not affect your statutory rights.

UK Returns - In Store

Returns can be made to any Ponden Home store *  **

As long as it is within our returns policy guidelines, simply take your order confirmation which you received via email and the product you wish to return or exchange to your nearest store and tell the sales assistant you bought it online. The assistant will be happy to either process your refund via the original payment method, or help you find an alternative product. Exchanges for goods at the same or greater value (on payment of difference) can be made.

Returns cannot be made within our concession stores or our factory outlet stores.

Stores may be unable to refund postage costs or other associated costs. Goods purchased using PayPal, or Flexecash may be exchanged in store, however refunds cannot be processed. Please return these items by post.

UK Returns - Returns Via Post

You can download a Free UK returns label from the Evri website Click Here. To complete this you must have your order number to hand and access to a printer.

Please note if you do not use either of the above free services you will be required to cover the costs of your own return

You must complete the Returns Note attached to the Dispatch Note indicating the quantity you are returning and the reason for the return.

Keep details of goods returned, together with the remaining part of the Dispatch Note and Proof of Return Document, until you have received your refund, in case of the unlikely event of returned goods being lost in transit.

Please allow up to ten days for your goods to reach us.

Key Information