UK Delivery Information
||How long will it take?
||Items delivered in 3-5 working days* (Excludes Local, Public & Bank Holidays)
Orders placed by 3.00pm Mon-Fri will be delivered the next working day* (Excludes Sundays, Local, Public & Bank Holidays)
|Click & Collect
Items delivered to store in 3-5 working days* (Excludes Local, Public & Bank Holidays. Selected Stores Only).
Items delivered within 14 working days* (Excludes Local, Public & Bank Holidays)
*UK Delivery, Additional delivery days
The below postcodes may require a further 2 additional working days for delivery Post Codes starting with: AB, BT, DD3-11, DG3-14, DG16, EH35-40, EH42-46, FK14, FK18-21, G83-84. IV1-28, IV30-31, IV36, IV40, IV52-54, IV63, KA6, KA18-19, KA26-28, KY9-10, KY14-16, KW1-14, ML11-12, PA20-33, PA35-38, PA49, PH3-16-26, PH30-39, PH49-50, PO3-41, TD1-14,
The following postcodes may require a further 3 additional working days for delivery Post Codes starting with: IM1-9, IM99, TR21-25
The following postcodes may require a further 4 additional working days for delivery Post Codes starting with: PA62-72, PA74-75, PA80, PH40-41
The following postcodes may require a further 5 additional working days for delivery Post Codes starting with: HS1-8, IV41-49, IV51, IV55-56, KW15-17, PA34, PA41-48, PH42-44 ZE1-3,
The following postcodes may require a further 6 additional working days for delivery Post Codes starting with: HS9, PA61, PA73, PA76-78,
The following postcodes may require a further 8 additional working days for delivery Post Codes starting with: PA60,
FURNITURE DELIVERY - Furniture can only be delivered to locations within mainland United Kingdom and is charged at £9.99. Free delivery on orders over £50 excludes furniture items apart from Headboard which do qualify for free delivery. Furniture items include beds, mattresses and headboards which have a delivery lead time of up to 14 days. After you have placed your furniture order, the courier will be in touch within 3 working days to arrange a suitable delivery date.
You will not be allowed to submit an order with items that are out of stock.
If only part of your order is available, we will dispatch the items that are in stock and cancel the out of stock items. You will not be charged for any items that are not sent to you.
Our Standard and Express deliveries are made by Yodel. You can track your delivery via your account or by using Yodel Track and Trace . A tracking number will sent by email once your order has been despatched.
Your order will be shipped to you as soon as possible, subject to payment card authorisation and stock availability.
If the dispatch confirmation email is sent to you before 4.00pm, Monday to Friday, your order will be collected by the appropriate delivery courier that day. Orders with dispatch confirmation emails sent after these times will be collected by the appropriate delivery courier the next business day.
We cannot guarantee delivery within our usual timescales to a small number of areas. Please allow the above working days for deliveries to the Scottish Highlands and Islands, Northern Ireland, Isle of Man, Isles of Scilly.
All deliveries will be made according to the carriers' standard procedures. Our delivery services does not require a signature. Packages that will not fit through your letter box may be taken back to the postal depot for collection.
International Delivery Information
Ponden Home Online are now able to offer delivery to select international destinations.
Countries available are – Australia, Austria, Belgium, Canada, Cyprus, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, USA .
Further countries will be added soon. Please Contact Us if your country is not on the list.
Orders placed on our website for shipment to countries other than the UK are subject to different terms and conditions and where relevant these are incorporated into the T&C’s describing our services throughout the site and wherever you need to reference them.
||How long will it take?
|Austria / Belgium / Cyprus
Denmark / Finland / France
Germany / Greece / Ireland
Italy / Luxembourg / Malta
Netherlands / Norway
Poland / Portugal / Spain
Sweden / Switzerland
Items delivered in 5-7 Days*
|USA / Canada
||Items delivered in 10-14 Days*
|Australia / New Zealand
||Items delivered in 14-21 Days*
|We do not offer tracking for international deliveries.|
We do not offer International delivery on large furniture items
* International shipping services are dependent upon home country postal services. The estimated delivery time quoted should serve as guidance only. We cannot guarantee delivery dates or give any indication of when date of delivery will occur.
If you'd like to have items sent to separate addresses, please complete a separate order for each address. A separate delivery charge will be made for each address.
In some countries you may need to sign for an international delivery. Please check with your local postal services if you are unsure.
Customs Duty, Excise & Other Local Taxes
In some countries, mainly outside the European Union, the receiver of the package may be liable for taxes, fees or other charges that are imposed by local laws or legislation in your country. The recipient of the order is responsible for all customs formalities relating to their import and where required to do so will need to pay any additional charges, including import duty, customs charges, taxes, levies and any other charges. The recipient of the goods, not the person who's ordered them, will receive a separate request for payment of these charges.
If you are ordering goods for delivery to someone else please make sure they are aware of the possibility of these additional payments and that they will be responsible for payment. Since we have no control over these charges we are unable to predict what they may be and consequently we are unable to provide any assistance with these processes.
Ponden Home Online has no control over these import regulations or additional charges and we suggest you contact the local authorities or postal service in the destination country for further advice.
Prices, Taxes and Payment
The website will charge and take payment in £ Pound Sterling. All prices shown on the site are inclusive of local UK (Value Added Tax) VAT at 20% and if you are in an EU country currently, this will be the price you pay. Orders for Non EU destinations will not be charged VAT and will have this deducted at checkout. Copy invoices are available from within your online account control panel. Simply login to your account for details.
Payment methods available include AMEX, Mastercard, VISA & PayPal.
You can review the status of your order at any time by logging in to the ‘My Account’ section of our website and selecting ‘Order History’. Alternatively, you can click the "Parcel Tracking" link in your dispatch email or via the appropriate courier service website. We do not offer tracking for international deliveries.
If you would like any help in finding out the status of your order or tracking its delivery progress, please contact our customer services team via email on firstname.lastname@example.org or contact our customer services team direct on UK Freephone 0808 202 0242 or International +44 (0) 1387 382 732 (9am - 5.30pm GMT - Monday to Friday inclusive).